Skip to main content

FAQ – frequently asked questions

You will find most of the answers here. If you still have any questions, please do not hesitate to contact us.
Home delivery?

Our delivery service is available daily from 11:00 a.m. to 5:00 p.m. and is carried out using our own refrigeration machine, without external suppliers. Please note that deliveries can arrive at any time during this period, without a specific time.

So that we can plan your order, we ask you to register it at least one day before delivery. A representative will contact you by phone to confirm the products and delivery. If you do not receive a notification, please feel free to call us at +43 67 761 781 960 or by email at to reach.

What is the price per kg for personalized cakes?

Our custom cakes are unique works of art, and prices vary depending on the complexity of the model. The basic price is 150 lei/kg. Additional costs may apply for elaborate designs such as human figures, 3D Disney characters, robot figures, handmade flowers, special lace, gold leaf, etc. These additional costs can range from 50 to 1000 lei.

If you have a picture of the model you want, please send us a quote request by email or on WhatsApp at +43 67 761 781 960. We will send you all the necessary information and an individual offer as quickly as possible.

Can you also create individual cake models that are not in your portfolio?

We look forward to implementing your creative ideas! Most of our cakes are either designed according to our customers' individual ideas or selected from our existing range.

You have the opportunity to design your own model. While we don't promise to reproduce it identically, we guarantee to make it even better! 😊 So that we can ensure that your idea can be implemented, it is best to send us a picture or via WhatsApp at +43 67 761 781 960. We look forward to creating your unique cake!

Where can we get information about chocolate bar offers?

We create individual offers based on various criteria, such as the event date, venue, restaurant, guest arrival time, chosen theme and number of people. Please send us all relevant information, and we will get back to you within a maximum of 2 days with an offer created specifically for you.

The Zoomserie freshness guarantee system

After production, our cakes are immediately stored in a semi-Freddo state. This is to preserve freshness and avoid the use of chemical preservatives and freshness-keeping agents in the recipe.

For the best possible quality, we recommend storing our products in the refrigerator for up to 3-5 days.